Refund policy

For ready original paintings, contact goods.bench@gmail.com within 14 days of delivery to request a return. The painting must be returned in its original condition, securely packed. Contact us before sending it. For a change-of-mind return, the buyer pays return shipping; original shipping charges are not refunded. We will confirm the return address and instructions by email, then refund the artwork price after receiving and inspecting the return.

Prints are produced for each order, and commissioned paintings are created to your agreed brief. We do not accept change-of-mind returns for these items. This does not affect your rights for damaged, defective, incorrect or undelivered orders, or any rights that cannot be excluded by law.

Please report damage or a quality problem promptly to goods.bench@gmail.com with your order number and photographs of the artwork and packaging. Keep the packaging while we review the issue. We will work with you to arrange an appropriate replacement, repair or refund. Do not send made-to-order products back without instructions.

If you need to cancel, contact us as soon as possible. We can confirm whether shipping or production has begun and what options are available. Commission deposit and cancellation terms are agreed in writing before payment.